| Dato | Sted | |
|---|---|---|
| 7. oktober 2026 | København | Tilmeld |
To konferencer i én. Mødepladsen for både kundeservice og IT Service Desk
Skal du med på den populære KISS-konference 2026?
Kort om konferencen: ”KISS 2026” konferencen stiller skarpt på de udfordringer og muligheder, du står over for inden for både kundeservice, kundeoplevelser, IT-service, support og de tekniske løsninger, der findes. Der er målrettede faglige konferencespor og et fællesspor, der har fokus på synergieffekterne.
Generelle informationer:
Tidspunkt: Onsdag den 7. oktober 2026 kl. 9-16
Sted: Scandic Copenhagen, Vester Søgade 6, 1601 København
Earlybird-pris inden den 1. juli: 2.195,- ekskl. moms (spar 1.000,-)
Mængderabat: Kontakt Jens Severinsen på jens@peopleteam.dk eller 4275 4414
Målgruppe:
Målgruppe (Kundeservice): Ledere og mellemledere inden for kundeservice/kontaktcentre. Generelt chefer/ansvarlige for kundevendte funktioner.
Målgruppe (IT Service): Ledere og mellemledere inden for IT Service Desken/IT Support/Brugersupport. Chefer/mellemledere med ansvar for den interne IT-Service.
Program
Programmet vil her blive offentliggjort løbende op til konferencen.
KEYNOTE (IT Service & Support sporet)
IT Service Desk in the age of ITIL (Version 5)
- The impact of ITIL (Version 5)’s focus on services and products on Service Desk
- The changes widespread LLM-based AI adoption brings to the world of Service Desk
- Service Desk’s crucial role in product and service design and development
Kaimar Karu, Pragmatic Digital & Transformation Leader & ITIL Lead Author. Founder, MindBridge
KEYNOTE (Kundeservice-sporet)
You Must Choose Your Speed
The Technology Quantum Leap in CX – from Near Future to Vision 2035
CX is accelerating at a pace that most organisations are not ready for. The technology to deliver radically better customer and employee experiences already exists – but knowing what to do, when to act, and how far to go requires both courage and clarity.
In this session, we map the CX technology landscape across three horizons: Innovation Mach 1 – what you can and should be doing right now with proven tools; Impulse Mach 5 – the bold two-year bets that will separate leaders from followers; and Vision Mach 10 – a provocative glimpse of 2035, where custobots negotiate on your behalf, ambient computing reads your emotions, and entire operating models are built around experience.
Throughout, one principle holds firm: humans remain at the centre – as customers, as collaborators, and as coaches to the AI. You have many choices about how far to go. But choose you must.
Stefan Kolle – Partner & Founder, Futurelab | infinit.cx Think Tank
Stefan Kolle is a customer experience strategist, innovator, and provocateur with over 20 years of experience turning CX insight into competitive advantage. As a Partner and Founder of Futurelab – the innovation hub and think tank– he helps organisations navigate the quantum leap in CX technology: from what they can implement today, to the bold bets they should be making in two years, to the vision of what customer relationships will look like in 2035.
His work sits at the intersection of strategy, technology, and human behaviour. He has guided global brands including Volkswagen, Lexus, Toyota, Vodafone, ING, Heineken, and Philips in building customer strategies that drive measurable loyalty, revenue growth, and lasting differentiation – grounded in customer journey management, CEM, and NPS methodologies.
Stefan’s core belief is simple: technology moves fast, but the human always sits in the middle – as customer, as collaborator, and as coach to the AI. His mission is to help organisations choose their speed, and act on it.
He shares his thinking through publications, keynotes, and advisory work, covering customer centricity, CX innovation, and the future of service.
Certified NPS Practitioner | Member, Customer Institute Global CX Community
Hovedsponsor
Fremtidens ITSM er allerede en realitet – og vi inviterer dig til en dialog om, hvorfor mange virksomheder har valgt VisionWillow og vores strategiske partner, HaloITSM.
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Udstillere
Hør om vores AI-drevne textbot – ACE Virtual Agent – og om, hvordan den kan være en fordel for både jeres kunder, medarbejdere og forretning.
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Kig forbi vores stand til en snak om CX- og kundetilfredshedshedsmåling, der fungerer på tværs af systemer og kanaler.
Zylinc kombinerer nordisk kundeservicekultur med ny teknologi. Få en demo af vores AI-understøttede løsninger, der skaber overblik, indsigt og bedre kundeoplevelser.
Available – Fra platform til partnerskab.
Oplev Miralix’ extraordinære kontaktcenterløsning – skabt til exceptionel kundeservice og en smartere arbejdsdag.
Ønsker du at være udstiller?
Kontakt Jens Severinsen på jens@peopleteam.dk eller 4275 4414