ITIL® Foundation (Version 5) - Personal Study - English

The fundamental course for IT professionals – now as a self-paced course

Get the latest knowledge about the world’s most widely used service management framework – now in its latest version and available as a self-paced course.
You decide the pace and study schedule
You decide when to start and how many hours to study
You decide when to take the exam

PURCHASE → (the form is partially in Danish, we apologize for any inconvenience)

Please get in touch if you have any have any questions, e.g. a company agreement on self-paced ITIL® Foundation (Version 5) courses →

Practical information about the course

Duration: Your own pace

Price: DKK 2.995,- excl. VAT

Exam fee: DKK 3.495,- excl. VAT (mandatory).

The price includes course material, sample papers and the unique, interactive Peopleteam study guide.

Purpose

This foundation course provides a thorough introduction to ITIL® Foundation (Version 5), focusing on digital product and service management, shared terminology, and the key models and principles of the ITIL® framework.

ITIL® Foundation (Version 5) places value creation in an AI and digital context and provides a comprehensive foundation for understanding how products and services are designed, developed, delivered, operated, supported and improved across organisations, technologies and suppliers.

The course provides a shared language and common frame of reference for working systematically with digital products and services, with an emphasis on collaboration, data-driven decision-making, automation, AI and continual improvement in modern organisations.

Course content

ITIL® Foundation (Version 5) expands the traditional focus on services by adding a clear product perspective. It integrates topics such as AI, automation, data-driven decision-making and value streams, aligned with the complexity of both small and large organisations.

The course introduces a shared end-to-end perspective on how digital products and services are created, developed, delivered, supported and improved through the interaction between organisations, technology, data and suppliers.

Agenda

ITIL® terms and definitions, including

Incident, disaster, event and service request
Problem, error and known error
Change, transformation and BAU (business as usual)
Service offerings and service interactions
Value and co-creation
Digital experience, user experience and customer experience
Digital strategy and constant change as a condition

ITIL® principles and models, including

Service relationships
The four dimensions and influencing factors
The ITIL® product and service lifecycle
The ITIL® Value System
The ITIL® Guiding Principles
Value streams
ITIL® and AI

Target audience and prerequisites

The course is intended for anyone involved in delivering and managing IT services.

The course is particularly relevant to:

IT professionals
Process owners and process managers
Service owners and service managers
Product owners and product managers
Project managers
IT managers and business managers
Enterprise architects
Professionals responsible for customer, user and service-user experiences
Service management consultants
Anyone involved in an IT organisation’s products or services

Course information

Language

The course material is available in both English and Danish at no extra cost. Sample papers and exam is in English.

Course material

You will have access to:

Study guide with interactive time management
Danish course material
English course material
Sample papers

We use e-material that is designed for the ITIL 4 Foundation course. The material is available for PC, tablet and mobile phone, also offline.

The e-material is designed to be used on your own laptop.

Exam

The exam is an online, web-proctored exam on you own laptop with webcamera. The exam is in English and lasts 75 minutes—or 60 minutes if English is your native language. It consists of 40 straightforward multiple-choice questions and is closed-book. Read more about web-proctored exams here.

To pass the exam, you must answer 65% of the questions correctly—26 correct answers out of 40. Upon passing, you will receive a certificate.

You decide when and where to take the exam. As part of the course, you will receive a code that is valid for 11 months from the date of purchase.

Accreditation

Peopleteam is Accredited Training Organization (accredited by PeopleCert).

Prerequisites

There are no formal prerequisites to the course. However, we recommend a general understanding of everyday life in an IT organization.