Update your ITIL skills to Version 5 with an English-language transition course designed for experienced ITIL professionals.
Course Schedule
| Dato | Sted | |
|---|---|---|
| 11. – 15. januar 2027 | København | Tilmeld |
Contact us about in-house training →
Practical Information
Duration: 5 days
Time: 9:00 AM – 5:00 PM
Language: The course is delivered in English.
Course fee: DKK 17,900 excl. VAT
Examination fee (includes two exams):
- ITIL Managing Professional Transition: DKK 4,495 excl. VAT
- ITIL Transformation: DKK 4,495 excl. VAT
The course fee includes refreshments and course materials.
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Purpose
ITIL® (Version 5) Managing Professional Transition is a dedicated transition course for experienced ITIL® professionals who want to update their knowledge and competencies to the latest version of ITIL®.
The course provides an efficient upgrade path if you already have extensive ITIL® experience and want to build on your existing certification without completing every Version 5 module individually. You will gain an overview of the most important changes and new perspectives introduced in ITIL® (Version 5) and explore how modern organisations design, deliver, manage and improve digital products and services.
During the course, you will gain insight into topics including the product and service lifecycle, value chain activities, experience management, transformation, governance and AI-enabled service management. You will also learn how ITIL® complements other frameworks and approaches such as DevOps and PRINCE2®.
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Learning Outcomes
After completing the course, you will have a stronger understanding of the key changes and new focus areas introduced in ITIL® (Version 5).
You will gain knowledge of how to:
- Understand and apply the core concepts of ITIL® (Version 5).
- Work with digital products and services throughout the entire lifecycle.
- Connect product, service and experience perspectives.
- Apply ITIL value chain activities in practice.
- Understand the relationship between governance, transformation and value creation.
- Use experience management as an integral part of modern service management.
- Understand the role of AI in product, service and experience management.
- See how ITIL® complements and integrates with DevOps and PRINCE2®.
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Course Content
The course provides a comprehensive introduction to the key elements of ITIL® (Version 5) Managing Professional Transition.
Core ITIL Concepts and Models
You will work with the core concepts, principles and models of ITIL® (Version 5), including the product and service lifecycle, governance, service relationships and, of course, the four dimensions of product and service management.
Digital Products and Services
The course explores how digital products and services create value and how they are developed, delivered, managed and continually improved within modern organisations.
Product and Service Lifecycle
You will gain insight into activities such as discover, design, acquire, build, transition, operate, deliver and support, and understand how these activities are connected within a unified lifecycle for all products and services.
Value Chain Activities
ITIL® (Version 5) introduces a significantly enhanced Value Chain, and the course focuses on how value chain activities connect teams, processes, technology and business outcomes.
Experience Management
You will learn how user, customer and stakeholder experiences influence value creation and how experience management can be integrated into the design, delivery and continual improvement of digital services.
Transformation and Governance
The course introduces key concepts in transformation, governance and organisational change, demonstrating how ITIL® supports long-term business objectives.
ITIL® and AI
You will gain insight into how AI and automation are transforming modern service management and how AI can support product management, service management, experience management and transformation.
ITIL® with Other Frameworks
The course demonstrates how ITIL® can be used alongside frameworks such as DevOps and PRINCE2® when working with digital products, services, governance and continual improvement.
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Target Audience and Prerequisites
This course is designed for professionals already working with IT service management who want a structured transition to ITIL® (Version 5). It is particularly suited to those who want to understand how ITIL® (Version 5) supports modern, digital and AI-enabled organisations.
The course is particularly relevant for:
- IT Service Managers
- Service Delivery Managers
- IT Operations Managers
- IT Consultants
- Product Managers and Product Owners
- Digital Service Managers
- CX and Experience Managers
- Managers and specialists responsible for digital transformation
- ITIL® 4 Managing Professionals or equivalent experienced ITIL professionals
This course is intended for participants with substantial ITIL experience and is not suitable for beginners.
To attend this course, you must hold one of the following certifications: ITIL 4 Master, ITIL 4 Managing Professional, ITIL v3 Expert or ITIL v3 Master.
Upon successful certification, you will achieve the following:
- ITIL 4 Master: Upgraded to ITIL® (Version 5) Master.
- ITIL 4 Managing Professional, ITIL v3 Expert or ITIL v3 Master: Upgraded to ITIL® (Version 5) Managing Professional and awarded the ITIL® (Version 5) Transformation certification.
If you are unsure whether this course matches your current experience level, please contact us at info@peopleteam.dk for guidance.
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Course Information
Language
The course is delivered in English.
Course Materials
Course materials are included in the course fee and will be made available well in advance of the course.
The materials are provided electronically, so you must bring your own laptop.
Examination
You will receive exam vouchers, allowing you to schedule your own exams. Both exams are delivered online as remotely proctored examinations (read more here >>).
To become certified, you must pass two examinations. The exams may be booked separately and completed in any order during the validity period of the exam voucher.
- ITIL® (Version 5) Transformation
This examination consists of 40 multiple-choice questions, has a duration of 90 minutes and requires a minimum score of 70% to pass. - ITIL® (Version 5) Managing Professional Transition
This examination consists of 60 multiple-choice questions, has a duration of 120 minutes and requires a minimum score of 70% to pass.
Both examinations are conducted in English.
Accreditation
Peopleteam is accredited by PeopleCert to deliver this course.
Would you like to learn more about this course as an in-house training programme? Please contact Jens Severinsen by email at jens@peopleteam.dk or by phone on +45 42 75 44 14. The course can be tailored to your organisation.
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ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.