Strengthen your ability to develop, manage and improve digital products with ITIL® (Version 5) Product, focusing on product management, value streams and business outcomes.
This course is available as an in-house corporate programme – contact us to learn more →
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Practical Information
Language: The course is delivered in English.
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Purpose
ITIL® (Version 5) Product is designed for professionals working with digital products, product development, service delivery or value creation across IT and the business. The course provides a practical approach to managing, developing, delivering and improving digital products throughout their entire lifecycle.
During the course, you will learn how digital products can be more closely aligned with services, business objectives and measurable outcomes. You will gain insight into how product capabilities, value streams, user needs, technology, suppliers and operations can be integrated to create products that are resilient, scalable and value-driven.
ITIL® (Version 5) Product equips you to manage digital products as integrated value streams and to align product capabilities, services and business outcomes throughout the entire product lifecycle.
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Benefits
After completing the course, you will have a stronger understanding of how digital products can be managed end-to-end—from discovery and design through build, transition, operations, support and continual improvement.
You will gain knowledge of how to:
- Understand the relationship between digital products and digital services.
- Manage products and services as one integrated system.
- Identify, map and improve product value streams.
- Optimise flow, reduce waste and achieve measurable outcomes.
- Align product roadmaps with organisational strategy.
- Apply prioritisation and evidence-based decision-making.
- Use design thinking and human-centred design in product development.
- Create more user-friendly, resilient, scalable and sustainable digital products.
- Make better decisions regarding technology, resources, capabilities and suppliers.
- Integrate automation, testing, governance and technical debt management into product development.
- Plan controlled and risk-aware transitions into operations.
- Apply principles from Site Reliability Engineering, observability, capacity planning and automation.
- Understand how AI can support product development, support services and new ways of working.
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Course Content
The course provides a comprehensive introduction to the key concepts, models and methods of ITIL® (Version 5) Product.
Digital Products and Services
Gain a clear understanding of how digital products create capabilities and how digital services enable value for customers, users and the organisation.
Product and Service Lifecycle
Explore how digital products can be managed throughout the entire lifecycle—from discovery and design through development, transition, operations, support and continual improvement.
Value Streams and Flow Optimisation
Learn how to identify, map and improve product value streams to increase flow, reduce waste and achieve better measurable outcomes.
Strategic Discovery and Product Direction
The course demonstrates how product roadmaps can be aligned with organisational strategy through structured discovery, prioritisation and data-driven decision-making.
Human-Centred Product Design
Work with design thinking and human-centred design to develop digital products that are user-friendly, scalable, resilient and sustainable.
Resources, Technology and Suppliers
Learn how organisations can make better decisions regarding technology, capabilities, resources and suppliers to ensure products remain scalable and resilient over time.
Build, Testing and Quality
Explore how design, development, automation, testing, governance and technical debt management can be integrated into modern product development.
Transition and Deployment
Learn how products can transition into operations in a structured and risk-aware manner, with a focus on readiness, observability and operational stability from day one.
Operational Stability and Observability
Gain insight into how Site Reliability Engineering, monitoring, performance management, capacity planning, continuity planning and automation support high availability, operational resilience and reliability.
AI-Enabled Ways of Working
Discover how AI can be integrated into product development, support and continual improvement, enabling teams to work more efficiently and make better data-driven decisions.
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Target Audience and Prerequisites
This course is relevant for professionals working with digital products, product management, service management, product development, architecture, operations or digital transformation who want a stronger framework for connecting product strategy, user needs, technology and service delivery.
The course is particularly relevant for:
- Product Managers
- Digital Product Managers
- Product Owners
- Heads of Product Development
- Enterprise Architects
- Solutions Architects
- IT Delivery Managers
- Service Delivery Managers
- IT Operations Managers
- Portfolio Managers
- Chief Digital Officers
Note: To attend this course, you must have a relevant ITIL® qualification. You must hold either any ITIL® 4 certification, ITIL® Foundation (Version 5) or ITIL® Foundation (Version 5) Bridge.
If you are unsure whether your current ITIL® certification qualifies you for this course or the exam, we are happy to help. Contact us at info@peopleteam.dk.
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Course Information
Language
The course is delivered in English.
Course Materials
Course materials are included in the course fee and will be available well before the course starts. Materials are provided electronically, and participants are required to bring their own laptop.
Exam
You will receive an exam voucher, allowing you to schedule your exam at your convenience. The exam is delivered online with remote proctoring (read more here >>).
The exam is conducted in English.
The exam consists of:
- 40 multiple-choice questions
- 90-minute duration
- Open book
- Passing score: 70%
Accreditation
Peopleteam is accredited by PeopleCert to deliver this course.
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Would you like to learn more about this course as an in-house corporate programme? Contact Jens Severinsen by email at jens@peopleteam.dk or call +45 42 75 44 14. The course can be tailored to your organisation.
Related Courses
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.