Strengthen your ability to deliver, manage and improve digital services with ITIL® (Version 5) Service, covering service management, quality and value creation.
This course is available as an in-house corporate programme – contact us to learn more →
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Practical Information
Language: The course is delivered in English.
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Purpose
ITIL® (Version 5) Service is designed for professionals working with the delivery, operation, governance or continual improvement of digital services. The course provides a structured approach to designing, delivering, measuring and improving modern services across the entire service lifecycle.
During the course, you will learn how organisations can create robust, value-driven and customer-focused services that support both business objectives and user needs. The course focuses on service management in digital environments where operational stability, strong service relationships, continual improvement and measurable outcomes are essential.
ITIL® (Version 5) Service is a course and certification that equips you with the skills to deliver robust, high-performing digital services throughout the entire lifecycle, including service relationships, service levels, operational reliability and continual improvement.
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Benefits
After completing the course, you will have a stronger understanding of how modern digital services can be delivered, managed and continually improved using ITIL® (Version 5).
You will gain knowledge of how to:
- Understand the core concepts of digital product and service management.
- Co-create value with customers, partners and stakeholders.
- Apply a user- and experience-focused approach to service quality.
- Develop more resilient, sustainable and adaptable services.
- Align strategy, service delivery and value creation.
- Ensure services meet the real needs of users and stakeholders.
- Use continual improvement and evidence-based decision-making to increase value and reduce waste.
- Understand how governance supports compliance, risk management and responsible innovation.
- Leverage AI and automation to strengthen service delivery while maintaining trust and accountability.
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Course Content
The course provides a comprehensive introduction to the key concepts, models and methods of ITIL® (Version 5) Service.
Digital Products and Services
Gain a solid understanding of the core concepts of digital product and service management and how services support value creation, performance and business outcomes.
Service Value Co-Creation
Learn how services create value together with customers, users, partners and other stakeholders—not only through delivery, but through collaborative value creation across the entire lifecycle.
Experience-Led Service Quality
Discover how human-centred and experience-led design can improve both perceived service quality and actual service delivery.
Resilient and Adaptive Services
Explore how services can be developed to become resilient, sustainable and flexible enough to respond to change, evolving needs and increasing operational demands.
Strategy and Service Alignment
Learn how services can be more closely aligned with organisational strategy so that service delivery supports performance, operational stability and value creation.
Services Aligned with Stakeholder Needs
The course focuses on how services can be designed and managed to meet the real needs of customers, users and stakeholders while delivering measurable business outcomes.
Continual Improvement
Learn how to apply continual improvement and evidence-based decision-making to optimise services, create greater value and reduce waste over time.
Service Governance and Innovation
The course demonstrates how practical governance supports compliance, risk management and responsible innovation in modern service organisations.
AI-Enabled Service Delivery
Gain insight into how AI and automation can enhance service capabilities, operational efficiency and decision-making while maintaining trust, transparency and accountability.
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Target Audience and Prerequisites
This course is intended for professionals working in IT service management, service delivery, support, operations, processes, products or digital transformation who want a stronger framework for delivering and improving services that create real value for customers, users and their organisation.
The course is particularly relevant for:
- Service Managers
- Support Managers
- Incident Specialists
- Process Owners
- IT Analysts
- IT Operations Professionals
- Service Desk Analysts
- Product Owners
- IT Project Managers
- Digital Transformation Managers
- Site Reliability Engineers
Note: To attend this course, you must have a relevant ITIL® qualification. You must hold either any ITIL® 4 certification, ITIL® Foundation (Version 5) or ITIL® Foundation (Version 5) Bridge.
If you are unsure whether your current ITIL® certification qualifies you for this course or the exam, we are happy to help. Contact us at info@peopleteam.dk.
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Course Information
Language
The course is delivered in English.
Course Materials
Course materials are included in the course fee and will be available well before the course starts. Materials are provided electronically, and participants are required to bring their own laptop.
Exam
You will receive an exam voucher, allowing you to schedule your exam at your convenience. The exam is delivered online with remote proctoring (read more here >>).
The exam is conducted in English.
The exam consists of:
- 40 multiple-choice questions
- 90-minute duration
- Open book
- Passing score: 70%
Accreditation
Peopleteam is accredited by PeopleCert to deliver this course.
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Would you like to learn more about this course as an in-house corporate programme? Contact Jens Severinsen by email at jens@peopleteam.dk or call +45 42 75 44 14. The course can be tailored to your organisation.
Related Courses
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.