Strengthen your ability to lead and support digital transformation with ITIL® (Version 5) Transformation, focusing on governance, execution and value-driven change.
Course Schedule
| Dato | Sted | |
|---|---|---|
| 8. – 10. marts 2027 | København | Tilmeld |
Contact us about in-house training →
Practical Information
Duration: 3 days
Time: 9:00 AM – 5:00 PM
Language: The course is delivered in English.
Course fee: DKK 12,900 excl. VAT
Examination fee: DKK 4,495 excl. VAT
The course fee includes refreshments and course materials.
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Purpose
ITIL® (Version 5) Transformation is an advanced course for professionals working with organisational change, digital transformation and the development of modern service organisations. The course provides a structured approach to planning, managing, implementing and embedding transformation using the ITIL® framework.
During the course, you will learn how organisations can create measurable value through change while balancing governance, execution and continual learning. The course focuses on transformation in complex digital environments, where technology, services, products, processes and people must evolve together.
ITIL® (Version 5) Transformation provides practical guidance on introducing, sustaining and optimising change across digital products and services, with a focus on governance, execution, learning, resilience and measurable value.
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Learning Outcomes
After completing the course, you will have a stronger understanding of how transformation can be planned, managed and implemented using the ITIL® Transformation Model and core ITIL® principles.
You will gain knowledge of how to:
- Understand the core concepts of ITIL® Transformation.
- Work with transformation in complex and rapidly changing environments.
- Apply the ITIL® Transformation Model, including its layers, phases and steps.
- Understand different transformation patterns, including initiation, governance and execution.
- Create alignment between governance, decision-making and value creation.
- Support organisational change and digital transformation.
- Measure progress, evaluate outcomes and enable continual learning.
- Apply relevant methods and techniques to transformation initiatives.
- Understand the role of AI in transformation and governance.
- See how ITIL® complements frameworks such as DevOps and PRINCE2®.
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Course Content
The course provides a comprehensive introduction to the key concepts, models and methods of ITIL® (Version 5) Transformation.
ITIL® Foundation Recap and Transformation Overview
You will refresh your understanding of the core ITIL® concepts and gain an introduction to how transformation is understood within the ITIL® framework.
ITIL® Transformation Model
The course explores the ITIL® Transformation Model and demonstrates how transformation can be structured through layers, phases and steps while adapting to the specific organisational context.
Initiation Patterns
You will explore different approaches to initiating transformation, including how scope, timing, sponsorship and methodology influence transformation initiatives.
Governance Patterns
The course examines governance in both operational and transformation contexts, demonstrating how governance, decision-making and oversight can support transformation without slowing progress.
Execution Patterns
You will learn different approaches to executing transformation initiatives and gain insight into selecting the right approach based on the situation, complexity and objectives.
End-to-End Transformation
The course uses practical transformation examples from start to finish, enabling you to see how models and patterns are applied in real-world scenarios.
Measurement, Learning and Knowledge Sharing
You will learn how transformation can be measured, evaluated and used as the foundation for organisational learning, continual improvement and capability development.
ITIL® and AI
The course introduces AI within a transformation context, including how AI governance and AI readiness can support modern service management and organisational development.
ITIL® with Other Frameworks
You will also explore how ITIL® can be combined with other approaches and frameworks such as DevOps and PRINCE2®. The course covers modules on the ITIL® Transformation Model, initiation patterns, governance patterns, execution patterns, measurement, AI, and the relationship between ITIL®, DevOps and PRINCE2®.
Target Audience and Prerequisites
This course is relevant for professionals working with transformation, change management, service management or digital development—whether as managers, specialists, consultants or individuals responsible for turning strategy into practical improvements. It is particularly valuable for those who want to understand how transformation can be delivered in a more structured and value-driven way within organisations where IT, services, products and business are closely connected.
The course is particularly relevant for:
- Transformation Managers
- Change Managers
- IT Service Managers
- Service Improvement Managers
- Digital Transformation Managers
- IT and Business Consultants
- Enterprise Architects and Solution Designers
- Practice Owners
- Product Managers
- IT Leaders and Decision-Makers
- Specialists supporting major organisational or digital transformation initiatives
Note: To attend this course, you must have a relevant ITIL® background. You must hold either any ITIL® 4 certification, ITIL® Foundation (Version 5) or ITIL® Foundation (Version 5) Bridge.
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Course Information
Language
The course is delivered in English.
Course Materials
Course materials are included in the course fee and will be made available well in advance of the course.
The materials are provided electronically, so you must bring your own laptop.
Examination
You will receive exam vouchers, allowing you to schedule your own examination. The exam is delivered online as a remotely proctored exam (read more here >>).
The examination is conducted in English.
The examination consists of:
- 40 multiple-choice questions
- 90 minutes
- Open book
- Passing score: minimum 70%
Accreditation
Peopleteam is accredited by PeopleCert to deliver this course.
Would you like to learn more about this course as an in-house training programme? Please contact Jens Severinsen by email at jens@peopleteam.dk or by phone on +45 42 75 44 14. The course can be tailored to your organisation.
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ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.