Competencies and training – English19/09-2016 Which of the following is the CORRECT list of the 4 ITIL Capability courses? A. Operational Support and Analysis; Release, Control and Validation; Service Offerings and Agreements; Planning, Protection and Optimization B. Operational Support and Analysis; Release Checking of Services; Service Offerings and Agreements; Planning Support and Analysis C. Operational Protection and Optimization; Release, Control and Validation; Service Cheating and Tampering; Planning, Protection and Optimization D. Ongoing Support and Analysis; Remediation and Control; Service Offendings and Apprehension; Planning, Protection and OptimizationWhich of the following is the CORRECT list of the 4 ITIL Lifecycle courses? A. Service Support, Service Design, Service Transition, Service Operation, Continual Service Improvement B. Service Strategy, Service Delivery, Service Transition, Service Operation, Continual Service Improvement C. Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement D. Service Suffering, Service Delivery, Service Transportation, Service Ongoing, Continental Service InitiativeWhich of the following courses is MOST suitable for training practical methods of implementing ITIL? A. ITIL Managing Across the Lifecycle B. ITIL Practitioner C. ITIL Operational Support and Analysis D. ITIL IntroWhat is the highest theoretical certificate to achieve in ITIL? A. ITIL Expert B. ITIL Master C. ITIL Managing Across the Lifecycle D. ITIL FoundationTime is Up!
