Competencies and training – English19/09-2016 Which of the following is the CORRECT list of the 4 ITIL Capability courses?A. Operational Support and Analysis; Release, Control and Validation; Service Offerings and Agreements; Planning, Protection and OptimizationB. Operational Support and Analysis; Release Checking of Services; Service Offerings and Agreements; Planning Support and AnalysisC. Operational Protection and Optimization; Release, Control and Validation; Service Cheating and Tampering; Planning, Protection and OptimizationD. Ongoing Support and Analysis; Remediation and Control; Service Offendings and Apprehension; Planning, Protection and OptimizationWhich of the following is the CORRECT list of the 4 ITIL Lifecycle courses?A. Service Support, Service Design, Service Transition, Service Operation, Continual Service ImprovementB. Service Strategy, Service Delivery, Service Transition, Service Operation, Continual Service ImprovementC. Service Strategy, Service Design, Service Transition, Service Operation, Continual Service ImprovementD. Service Suffering, Service Delivery, Service Transportation, Service Ongoing, Continental Service InitiativeWhich of the following courses is MOST suitable for training practical methods of implementing ITIL?A. ITIL Managing Across the LifecycleB. ITIL PractitionerC. ITIL Operational Support and AnalysisD. ITIL IntroWhat is the highest theoretical certificate to achieve in ITIL?A. ITIL ExpertB. ITIL MasterC. ITIL Managing Across the LifecycleD. ITIL FoundationTime is Up!
