Kompetencer og uddannelse

Hvilken af nedenstående lister angiver KORREKT de 4 ITIL Capability-kurser?

A. Operational Support and Analysis; Release, Control and Validation; Service Offerings and Agreements; Planning, Protection and Optimization

B. Operational Support and Analysis; Release Checking of Services; Service Offerings and Agreements; Planning Support and Analysis

C. Operational Protection and Optimization; Release, Control and Validation; Service Cheating and Tampering; Planning, Protection and Optimization

D. Ongoing Support and Analysis; Remediation and Control; Service Offendings and Apprehension; Planning, Protection and Optimization

Hvilken af nedenstående lister angiver KORREKT de 4 ITIL Lifecycle-kurser

A. Service Support, Service Design, Service Transition, Service Operation, Continual Service Improvement

B. Service Strategy, Service Delivery, Service Transition, Service Operation, Continual Service Improvement

C. Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement

D. Service Suffering, Service Delivery, Service Transportation, Service Ongoing, Continental Service Initiative

Hvilket af nedenstående kurser er MEST egnet, hvis man har behov for praktiske metoder til implementering af ITIL?

A. ITIL Managing Across the Lifecycle

B. ITIL Practitioner

C. ITIL Operational Support and Analysis

D. ITIL Intro

Hvad er det højeste teoretisk certifikat, man kan opnå i ITIL?

A. ITIL Expert

B. ITIL Master

C. ITIL Managing Across the Lifecycle

D. ITIL Foundation