Kompetencer og uddannelse16/09-2016 Hvilken af nedenstående lister angiver KORREKT de 4 ITIL Capability-kurser?A. Operational Support and Analysis; Release, Control and Validation; Service Offerings and Agreements; Planning, Protection and OptimizationB. Operational Support and Analysis; Release Checking of Services; Service Offerings and Agreements; Planning Support and AnalysisC. Operational Protection and Optimization; Release, Control and Validation; Service Cheating and Tampering; Planning, Protection and OptimizationD. Ongoing Support and Analysis; Remediation and Control; Service Offendings and Apprehension; Planning, Protection and OptimizationHvilken af nedenstående lister angiver KORREKT de 4 ITIL Lifecycle-kurserA. Service Support, Service Design, Service Transition, Service Operation, Continual Service ImprovementB. Service Strategy, Service Delivery, Service Transition, Service Operation, Continual Service ImprovementC. Service Strategy, Service Design, Service Transition, Service Operation, Continual Service ImprovementD. Service Suffering, Service Delivery, Service Transportation, Service Ongoing, Continental Service InitiativeHvilket af nedenstående kurser er MEST egnet, hvis man har behov for praktiske metoder til implementering af ITIL?A. ITIL Managing Across the LifecycleB. ITIL PractitionerC. ITIL Operational Support and AnalysisD. ITIL IntroHvad er det højeste teoretisk certifikat, man kan opnå i ITIL?A. ITIL ExpertB. ITIL MasterC. ITIL Managing Across the LifecycleD. ITIL FoundationTime is Up!