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What is the purpose of the change enablement practice?RigtigForkert
Which of the following is the correct definition of a change?RigtigForkert
Which of the following are characteristics of a “normal” change?
- They need to be risk assessed, authorized and scheduled via a defined process
- Change models based on the type of change determine the roles for assessment and authorization
- Low risk changes will often have strictly centralized authorization
- Higher risk changes will often be decentralized e.g. to the individual specialist
Which of the following are characteristics of a “standard” change?
- They are low-risk, pre-authorized, well understood and fully documented
- They can be implemented without additional authorization
- They are often initiated as service requests
- There should be a full risk assessment and authorization when a standard change is created or modified
Which of the following are characteristics of a “emergency” change?
- They need to go through exactly the same procedure as “normal” changes
- Testing should always be skipped
- There may be a separate change authority
- The need to be assessed and authorized as quickly as possible (expedited)
Which of the following statements about change enablement are CORRECT?
- Change enablement must balance the need to make beneficial changes with the need to protect customers and users from the adverse effect of changes
- All changes should be assessed by people who are able to understand the risks and the expected benefits
- Assessment of changes should not introduce unnecessary delay
- Change enablement is the same as organizational change management
What is the practical use of a change schedule?RigtigForkert