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A set of specialized organizational capabilities for enabling value to the customers in form of services is the definition of?RigtigForkert
What is the definition of “value”?RigtigForkert
Which of the following is the MOST correct definition of consumer roles?RigtigForkert
What is the definition of a service?RigtigForkert
Which are activities of “service provisioning”?
- Manage the resources, configured to deliver the service
- Provide access to resources for users
- Fulfill agreed service actions
- Service performance management and continual improvement
Which are activities of “service consumption”?
- Manage resources needed to consume the services
- Utilize the provider’s resources
- Request service actions to fulfil
- Receive or acquire goods
What is the definition of an organization?RigtigForkert
Which of the following is the BEST description of outcome?RigtigForkert