Continual improvement

What is the purpose of the continual improvement practice?

To align the organization’s processes through ongoing identification of improvement opportunities
To improve services and processes
To align the organization’s practices and services with changing business needs through ongoing identification of improvement opportunities of services, components or practices
To set clear business-based targets for service performance and improvements

Which of the following is the BEST description of the continual improvement model?

What is a continual improvement register (CIR) used for?

Which activities are a part of the continual improvement practice?

Which is the CORRECT sequence of activities in the ITIL continual improvement model?

What is the vision? Where are we now? Where do we want to be? Did we get there? How do we get there? Take action. How do we keep momentum?
How do we get there? Take action. What is the vision? Where are we now? Where do we want to be? Did we get there? How do we keep momentum?
What is the vision? Where are we now? Where do we want to be? How do we get there? Take action. Did we get there? How do we keep momentum?
Where do we want to be? How do we get there? Take action.

Which of the following statements about continual improvement is CORRECT?

Leaders should prevent individuals from thinking about continual improvement
There should be a small, dedicated continual improvement team to advocate continual practice across the organization
Active participation in continual improvement is a core part of everyones job
Contracts should include how partners measure, report and improve

Beskyttet: Continual improvement