The SVS (Service Value System)

Which of the following are components of the service value system?

The guiding principles, governance, the four dimensions of service management, continual improvement
Utility and warranty, incident management, problem management, change enablement
The guiding principles, governance, the service value chain, practices, continual improvement
Value, outcome, costs, risks

What is the BEST description of the SVS component “the guiding principles”?

Activities that change goals, strategies, type of work and management structure
Recommendations that can guide an organization to become lean and agile using SCRUM as a framework
Recommendations that dictate how to do continual improvement
Recommendations that can guide an organization in all circumstances regardless changes in goals, strategies, type of work, management structure etc.

What is the BEST description of the SVS component “governance”?

What is the BEST description of the SVS component “the service value chain”?

A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
Sets of organizational resources designed for performing work or accomplishing an objective
The chain of activities that is incorporated into every value stream
A set of disconnected activities that an organization performs to deliver services described on a self-service portal

What is the BEST description of the SVS component “practices”?

The ITIL best practice that suits all IT organizations
A set of interconnected activities that an organization performs
The way incidents and problems are managed
Sets of organizational resources designed for performing work or accomplishing an objective

What is the BEST description of the SVS component “continual improvement”?

A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations
A recurring activity that ensures that an organization’s practices continually meets stakeholders’ expectations
A recurring organizational activity performed at all levels to ensure that governance is kept at a strict minimum
The ITIL continual improvement model, which provides organizations with a structured approach to implementing improvements

Beskyttet: The SVS (Service Value System)