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Få overblik over din organisations eksisterende rammeværktøjer. VeriSM™ er en Service Management tilgang, der understøtter virksomhedens digitalisering. Med VeriSM bliver organisationen hjulpet til at arbejde fleksibelt, fokusere på forretningsværdi og forstå de mange progressive metoder, der er til rådighed.
Du lærer at bygge videre på den struktur, de processer og den viden, organisationen allerede har og får dem til at spille sammen. Uanset om det drejer sig om DevOps, Agile, SCRUM, ITIL®, IT4IT, ISO2000 og alle de andre kendte rammeværker og best practices. Kurset er incl. eksamen, som ligger på dag 3.
Målgruppe
Everyone within a service organization, in particular:
Managers – who want to understand how to leverage evolving management practices;
Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
Executives – who are accountable for effective service delivery;
IT professionals – who need to understand the impact of evolving management practices and new technologies on their role.
Indhold
The Service Organization
- Organizational context
- Organizational governance
- Digital transformation
Service culture
- Elements of a service culture
People and organizational structure
- Organization structure
- Service Management challenges
The VeriSM™ model
- Elementas of the VeriSM™model
- Adapting the VeriSM™ model
Progressive practices
- Progressive management practices
- Apply Agile, DevOps, SIAM™
- Apply Shift Left, Customer Experience/User Experience, Continuous Delivery as a practice.
Innovative technologies
- Impact of technology
- Getting started
Certificering
- Examination type: Computer-based multiple-choice questions
- Number of questions: 40
- Pass mark: 65% (26 out of 40)
- Open book/notes: No
- Electronic equipment/aides permitted: No
- Time allotted for examination: 60 minutes, you get 15 extra minutes for Non-native English speaker
By passing the exam, Exin issues a certificate in “EXIN VeriSM TM Foundation”.
You can achieve VeriSM™- Foundation certification in three ways:
- You can participate in the VeriSM™- Foundation 3-day course and when exam is passed you will receive the VeriSM™ Foundation certificate.
- Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate.
- You can decide to participate in the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If you pass the VeriSM™ Plus exam later, you will automatically receive the VeriSM™ Foundation certificate.