VeriSM™ Foundation


Kursuskalender

DatoSted 
4. - 6. februar 2019TaastrupTilmeld
24. - 26. april 2019TaastrupTilmeld
13. - 15. maj 2019ÅrhusTilmeld
17. - 19. juni 2019TaastrupTilmeld
25. - 27. september 2019TaastrupTilmeld
25. - 27. november 2019ÅrhusTilmeld
9. - 11. december 2019TaastrupTilmeld

Kontakt os for firmaforløb

 

Praktiske informationer

Varighed: 3 dage
Tidspunkt: 9.00 – 17.00
Kursuspris: 14.800,- ekskl. moms

Kursusprisen inkluderer forplejning, kursusmateriale og eksamen (*).

* Priser kan ændres, hvis prisen fra Examination Institute ændres

 

Få overblik over din organisations eksisterende rammeværktøjer. VeriSM™ er en Service Management tilgang, der understøtter virksomhedens digitalisering. Med VeriSM bliver organisationen hjulpet til at arbejde fleksibelt, fokusere på forretningsværdi og forstå de mange progressive metoder, der er til rådighed.

Du lærer at bygge videre på den struktur, de processer og den viden, organisationen allerede har og får dem til at spille sammen. Uanset om det drejer sig om DevOps, Agile, SCRUM, ITIL®, IT4IT, ISO2000 og alle de andre kendte rammeværker og best practices. Kurset er incl. eksamen, som ligger på dag 3.

 

Målgruppe

Everyone within a service organization, in particular:

Managers – who want to understand how to leverage evolving management practices;
Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
Executives – who are accountable for effective service delivery;
IT professionals – who need to understand the impact of evolving management practices and new technologies on their role.

 

Indhold

The Service Organization

  • Organizational context
  • Organizational governance
  • Digital transformation

Service culture

  • Elements of a service culture

People and organizational structure

  • Organization structure
  • Service Management challenges

The VeriSM™ model

  • Elementas of the VeriSM™model
  • Adapting the VeriSM™ model

Progressive practices

  • Progressive management practices
  • Apply Agile, DevOps, SIAM™
  • Apply Shift Left, Customer Experience/User Experience, Continuous Delivery as a practice.

Innovative technologies

  • Impact of technology
  • Getting started

 

Certificering

  • Examination type: Computer-based multiple-choice questions
  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book/notes: No
  • Electronic equipment/aides permitted: No
  • Time allotted for examination: 60 minutes, you get 15 extra minutes for Non-native English speaker

By passing the exam, Exin issues a certificate in “EXIN VeriSM TM Foundation”.
You can achieve VeriSM™- Foundation certification in three ways:

  • You can participate in the VeriSM™- Foundation 3-day course and when exam is passed you will receive the VeriSM™ Foundation certificate.
  • Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate.
  • You can decide to participate in the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If you pass the VeriSM™ Plus exam later, you will automatically receive the VeriSM™ Foundation certificate.

 

Underviser

Reni FriisReni har mere end 15 års erfaring i it-branchen og har et stærkt fundament i it management-rådgivning generelt. Hun er en stærk figur i den globale og danske it-proces og Lean sektor og har i den forbindelse udgivet flere artikler, spillet en stor rolle i skabelsen af Lean IT Association og taler regelmæssigt på konferencer.
Renis tilgang til forandringer er at sikre, at ambitionen bliver tilpasset organisationens parathed over for forandringer og i høj grad at inddrage medarbejderne i selv at udvikle og sammensætte den konkrete fremtid, en forandring medfører.

 

Samarbejdspartnere

Kurset tilbydes i samarbejde med: