ITIL® 4 Foundation – Personal Study – English


The fundamental course for IT professionals – now as a self-paced course

DANSK >>

Update yourself with the latest knowledge on the world’s most acknowledged service management guidance – now in the latest version and as a course where YOU are in control of the pace.

  • You control pace and speed
  • You control start time and number of hours
  • You decide when to sit the exam

PURCHASE → (the form is partially in Danish, we apologize for any inconvenience)

Please get in touch if you have any have any questions, e.g. a company agreement on self-paced ITIL 4 Foundation courses →

Practical information about the course

Duration: Your own pace

Price: DKK 2.995,- excl. VAT

Exam fee:  DKK 2.550,- excl. VAT (mandatory).

The price includes course material, sample papers and the unique, interactive Peopleteam study guide.

The purpose of the ITIL 4 course

On this fundamental course you will get a detailed introduction to ITIL with special emphasis on structure, basic concepts and terminology.

You will be introduced to the management of modern IT-enabled services. You will learn the language of IT service management and the key concepts that will enable you to improve your own daily work and the work of your organization using the ITIL 4 guidance. You will gain an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and methods like Agile, Lean and DevOps. The course is completed with the new ITIL® 4 Foundation certification.

Course content

ITIL 4 provides a practical and flexible basis for the digital transformation of any organization. ITIL 4 contributes with an operational and end-to-end digital model for the delivery and operation of products and IT services. ITIL 4 enables the IT department to play a bigger and more crucial role in the business strategy. In addition, ITIL 4 also provides an overall end-to-end perspective that integrates both DevOps, Lean IT and agile development.

As in the previous versions, the new ITIL 4 Foundation provides the participants with the fundamental understanding for working with IT service management. This includes the understanding of ITIL® 4’s IT service management framework, terminology and concepts.

After certification you will have one year of free access to My ITIL® (worth €75). Here you will have access to ITIL Practice Guides and real life company cases.

Agenda

ITIL 4 concepts and principles

  • The service management key concepts
  • How your organization creates value by managing results, costs and risks
  • The importance of service relations
  • ITIL 4 key concepts
  • The four dimensions of ITSM
  • The Service value system
  • The service value chain
  • The guiding principles – philosophy and application

Practices (evolution of processes)

  • Introduction to ITIL 4 practices
  • Definition of key terms in 7 ITIL practices
  • The purpose of 15 of the 34 ITIL practices
  • Further details regarding:
    • The service desk
    • Incident management
    • Problem management
    • Service level management
    • Service request management
    • Change control
    • Continual Improvement

 

Target audience and prerequisites

This course is for everyone delivering or managing digital services.

The course is relevant for e.g.:

  • IT professionals
  • IT managers
  • Process owners and -managers
  • Project managers
  • Enterprise architects
  • Service- and customer responsibles
  • Service management consultants
  • Anyone involved in operation or management of the organization’s service processes

 

Course information

Language

The course material  is available in both English and Danish at no extra cost. Sample papers and exam is in English.

Course material

You will have access to:

  • Study guide with interactive time management
  • Danish course material
  • English course material
  • Sample papers

We use e-material that is designed for the ITIL 4 Foundation course. The material is available for PC, tablet and mobile phone, also offline.

The e-material is designed to be used on your own laptop.

Exam

The exam is an online, web-proctored exam on you own laptop with webcamera. Exam duration: 60 minutes (plus an additional 15 minutes if English is not your main language).

The exam is a closed book exam consisting of 40 multiple choice questions. Pass mark is 65% correct answers (26 correct out of 40 questions). Upon passing, you will receive an ITIL Foundation Certificate in Service Management.

You decide time and place for the exam. When purchasing the course, you will receive a voucher code, valid for 11 months.

Accreditation

Peopleteam is Accredited Training Organization (accredited by PeopleCert).

Prerequisites

There are no formal prerequisites to the course. However, we recommend a general understanding of everyday life in an IT organization.

 

PURCHASE → (the form is partially in Danish, we apologize for any inconvenience)

Questions? Please get in touch >>