ITIL® Foundation (Version 5) Bridge - English

Update your ITIL® 4 Foundation to Version 5

AI-native training in the world’s most widely adopted service management framework.

Course Calendar

Dato	Sted
29. juni 2026	København	Tilmeld
16. september 2026	København	Tilmeld
7. december 2026	København	Tilmeld

Contact us for on-premise training →

Access the ITIL® Foundation (Version 5) introduction webinar →

Practical information

Classroom course

Duration: 1 day

Time: 9.00 – 16.00

Course price: DKK 3,995 excl. VAT
Exam price: DKK 1,995 excl. VAT (mandatory for all participants in an ITIL® course), the price is incl. the official ITIL® book and online proctoring

The seat price on open courses includes catering, course materials, sample exams, and Peopleteam’s special preparation materials.

Purpose

The purpose of this update course is to provide a clear and focused overview of the most important changes and improvements in ITIL® Foundation (Version 5) compared to ITIL® 4 Foundation.

Course content

ITIL® (Version 5) builds on the existing ITIL foundation and introduces several improvements and clarifications that reflect how modern organizations work with products and services today.

The course provides a concise introduction to the key updates in ITIL® Foundation (Version 5), with a specific focus on the elements that differ from ITIL® 4, including changes to terminology, models, and the overall approach to product and service management.

Agenda

The programme is under development, but is expected to include, among other topics:

Key ITIL® terms and definitions, including:

Digital product and service management
Service interactions and customer/user journeys
Change, transformation, and BAU (business as usual)
Digital experience, user experience (UX), and customer experience (CX)
Experience Level Agreement (XLA)

ITIL® principles and models, including:

The three types of service relationships
SLAs in relation to the three types of service relationships
ITIL and Artificial Intelligence (AI)
ITIL and governance
The ITIL AI Capability Model
The ITIL Product and Service Lifecycle
The eight lifecycle activities all service providers should master
The ITIL Value System

Target audience and prerequisites

The course is aimed at participants who want a fast and efficient update without having to complete a full Foundation course again. At the same time, the course enables you to upgrade your existing ITIL® 4 certification to ITIL® Foundation (Version 5) via a dedicated bridge examination, which focuses exclusively on the differences between ITIL®4 Foundation and ITIL® Foundation (Version 5).

An existing ITIL® 4 certificate is required. You may participate even if your ITIL® 4 certificate has expired.

Practical information

Language

The course is delivered in Danish with English course materials. The exam is in English. On-premises courses are offered in Danish or English.

Course material

You will receive digital materials, designed specifically for understanding ITIL®, meeting the syllabus requirements and preparing for the exam. The material is available on multiple digital platforms – also offline – and no printing is required.

Please bring your laptop for both the course and the exam.

In addition, you will receive access to an online version of the official ITIL® Foundation manual. Access details are provided in the welcome email.

Exam

If you attend an open course, you will receive a voucher for your exam. The exam is scheduled and taken after the course, giving you sufficient time to prepare. For in-house courses, the exam is held as agreed.

The exam is in English and lasts 37 minutes (30 minutes if English is your native language).

The course is also available as an in-house course

Contact us to learn more about your options →

Frequently Asked Questions – ITIL Foundation

Can I print the electronic course material?

Yes, you can.

How do I access the electronic sample questions?

All sample questions are available to participants on Peopleteam’s ITIL Foundation courses via the following link: https://www.peopleteam.dk/eksamener/.

Please ask your instructor for the password.

When will I receive my exam results?

For electronic exams, you will receive your preliminary result immediately after completing the test.

Once the result has been officially validated (typically within 5 business days), you will receive your certificate by email.

If you have not received your certificate within 5 business days after the exam, please feel free to contact us.

How long do I have access to the course material?

There is no time limit on how long you can access the electronic course material. However, we reserve the right to add, modify, or remove material and supplementary content, such as sample questions, digital exercises, mock exams, etc., without prior notice.