ITIL® Foundation (Version 5) – English

The foundation for everyone working with digital services

AI-native training in the world’s most widely adopted service management framework.

DANISH >>

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 Access the ITIL® Foundation (Version 5) introduction webinar →

Practical information

Classroom course

Duration: 2 days

Time: 9.00 – 17.00

Course fee: 7.495,- excl. VAT

Exam fee: 3.495,- excl. VAT. moms (mandatory for all ITIL® course participants), incl. the official ITIL® book and online exam proctoring.

The course fee includes catering, course materials, sample exams, and Peopleteam’s dedicated preparation material.

Purpose

This entry course provides a thorough introduction to ITIL® Foundation (Version 5), focusing on digital product and service management, shared terminology, and the core models and principles of the ITIL® framework.

ITIL® Foundation (Version 5) places value creation in an AI- and digitally driven context and provides a unified foundation for understanding how products and services are designed, developed, delivered, operated, supported and improved across organizations, technologies, and suppliers.

The course provides participants with a shared language and a common reference for working in a structured way with digital products and services – focusing on collaboration, data-driven decision-making, automation, AI, and continual improvement in modern organizations.

Course content

ITIL® Foundation (Version 5) expands the traditional service focus with a clear product perspective and integrates topics such as AI, automation, data-driven decision-making, and value streams, aligned with the complexity of both smaller and larger organizations.

The course introduces a shared end-to-end perspective on how digital products and services are created, developed, delivered, supported, and improved through collaboration between organization, technology, data, and suppliers.

Agenda

ITIL® terms and definitions, including

• Incident, disaster, event, and service request
• Problem, error, and known error
• Change, transformation, and BAU (business as usual)
• Service offerings and service interactions
• Value and co-creation
• Digital experience, user experience, and customer experience
• Digital strategy and change as a constant condition

ITIL® principles and models, including

• Service relationships
• The Four Dimensions and influencing factors
• The ITIL® Product and Service Lifecycle
• The ITIL® Value System
• The ITIL® Guiding Principles
• Value streams
• ITIL® and AI

Target audience and prerequisites

This course is for anyone involved in delivering and managing IT services.

The course is particularly relevant for:

• IT professionals
• Process owners and managers
• Service owners and service managers
• Product owners and product managers
• Project managers
• IT managers and business leaders
• Enterprise architects
• Roles responsible for customer-, user- and service experience
• Service management consultants
• Anyone involved in an IT organization’s products or services

Practical information

Language
The course is delivered in Danish with English course materials. The exam is in English. On-premise courses are offered in Danish or English.

Course material
You will receive digital materials, designed specifically for understanding ITIL®, meeting the syllabus requirements and preparing for the exam. The material is available on multiple digital platforms – also offline – and no printing is required.

Please bring your laptop for both the course and the exam.

In addition, you will receive access to an online version of the official ITIL® Foundation manual. Access details are provided in the welcome email.

Exam
Open courses conclude with the official ITIL® Foundation exam. The exam is online, and takes place as a web proctored exam (read more here >>). The exam is in English, lasts 75 minutes (60 minutes if English is your native language), and consists of 40 multiple-choice questions. No aids are permitted.

To pass the exam, you must achieve 65% correct answers (26 out of 40). Upon passing, you will receive an official certificate.

Peopleteam offers an exam guarantee for this course. Read more about the exam guarantee here >>

Accreditation
Peopleteam is accredited by PeopleCert to deliver this course.

Prerequisites for participation
There are no formal entry requirements for the course. However, a general understanding of daily work in an IT organization is recommended.

Previous participants on ITIL® courses have achieved significantly better exam results when they prepare in advance, remain fully focused during the course, and allocate time for homework between course days.

Other courses in this area

• ITIL® 4 Monitor, Support and Fulfil – Bundle 
• ITIL® 4 Incident Management
• ITIL® 4 Monitoring and Event Management
• ITIL® 4 Problem Management
• ITIL® 4 Service Desk
• ITIL® 4 Service Request Management 
• Alle kurser (danish)

What about ITIL® 4 Foundation – is it still available?

ITIL® 4 is still available and is expected to be supported throughout 2026. However, we recommend ITIL® Foundation (Version 5), as it is based on the latest experience with ITIL® and represents an evolution in product and service management.

In addition, ITIL® (Version 5) is AI-native by design and provides a more practical and contemporary foundation for an organization’s digital transformation.

The popular ITIL® 4 practices remain in place and have proven their value since their release. They are therefore expected to receive smaller updates aligned with ITIL® (Version 5).

Contact us to learn more about your options →

Frequently Asked Questions – ITIL Foundation

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.