Upgrade from ITIL v3 to ITIL 4
General information about the course
Duration: 1 day
Time: 9.00 – 17.00
Price: Please get in touch →
Exam fee: DKK 2.550,- excl. VAT (mandatory).
The purpose of the course
This course provides you with the knowledge needed to upgrade your ITIL v3 Foundation certificate to ITIL 4. We will go through differences and similarities between the two versions as well as news in ITIL 4. After the course you will be prepared for your ITIL 4 Foundation exam.
ITIL 4 is an extensive evolution based on ITIL V3. It provides a practical and flexible base for the digital transformation of any organization. ITIL 4 contributes with an operational and end-to-end digital model for the delivery and operation of products and IT services. ITIL 4 enables the IT department to play a bigger and more crucial role in the business strategy. In addition, ITIL 4 also provides an overall end-to-end perspective that integrates both DevOps, Lean IT and agile development.
As in the previous versions, the new ITIL 4 Foundation provides the participants with the fundamental understanding for working with IT service management. This includes the understanding of ITIL® 4’s IT service management framework, terminology and concepts.
After certification you will have one year of free access to My ITIL®. Here you will have access to practical examples, guides and real life company cases.
Target audience and prerequisites
This course is for anyone desiring a quick way to upgrade their existing ITIL V3 Foundation certificate to the newest ITIL 4 Foundation certificate.
An ITIL V3 Foundation certificate is a prerequisite for attending this course. Also, please make sure that you are well prepared for the course before attending. You will receive all the necessary materials for preparation well in advance of the course. You do not need to access your ITIL V3 course material.
The course is held in English with English course material and an English exam.
We use e-material that is designed for the ITIL 4 Foundation course. You will have access to:
- The material – available for PC, tablet and mobile phone, also offline.
- Sample papers
- Pre-study material
- Reading plan to prepare for your reading
Remember to bring your own PC in order to use the e-material.
The exam is a web-proctored online exam which takes place after completing the course. You will receive an exam voucher so you can arrange and plan you exam directly with the exam institute. The exam requires an undisturbed location as well as a laptop with online capability and a webcam. The exam duration is 60 minutes – plus an additional 15 minutes if English is not your main language.
The exam is a closed book exam consisting of 40 multiple choice questions. Pass mark is 65% correct answers (26 correct out of 40 questions).