In the event that you failed the exam and you are sitting the exam again, then you can target your reading using your exam result:
- Analyze your exam
- Target your studying
- Test your knowledge using the sample papers
1. Analyze your exam
- Find your exam result on PeopleCert.org >>
- Find your exam on the list
- Check the column “STATEMENT OF RESULTS”
- Click “View/Print”
- Download the file “SoR.pdf”
- Compare your result with this study guide:
| Syllabus subject area | When to study | What to study |
| ITIL4F_1 – Understand the key concepts of service management | 60% or below | Slide 8-26 (Key concepts of service management) Test questions: General concepts and definitions >> |
| ITIL4F_2 – Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 67% or below | Slide 67-84 (The ITIL guiding principles) Test questions: The guiding principles >> |
| ITIL4F_3 – Understand the four dimensions of service management | 50% or below | Slide 29-43 (The 4 dimensions of service management) Test questions: The 4 dimensions >> |
| ITIL4F_4 – Understand the purpose and components of the ITIL service value system | 0% | Slide 45-52 (The ITIL Service Value System) Test questions: The service value system >> |
| ITIL4F_5 – Understand the activities of the service value chain, and how they interconnect | 50% or below | Slide 54-65 (The service value chain) Test questions The service value chain >> |
| ITIL4F_6 – Know the purpose and key terms of 15 ITIL practices | 80% or below | Slide 86-124 (All red bordered boxes + the three types of changes on slide 118) Test questions: Practice purposes >> |
| ITIL4F_7 – Understand 7 ITIL practices | 90% or below | Slide 86-90 (Continual improvement) Test questions: Continual improvement >>Slide 95-97 (Service level management) Test questions: Service level management >> Slide 102-106 (Service desk) Slide 107-110 Service request management) Slide 111-115 (Incident management) Slide 116-119 (Problem management) Slide 120-122 (Change change enablement) |
2. Target your studying
Read slides AND notes within the area(s) that have the lowest score(s).
3. Test your knowledge using the sample papers
Sample papers and test questions are here >>
Password is in your welcome mail that you received before the course.
If you have lost your password, please contact us on info@peopleteam.dk – and we will help you.
The sample papers are merely spot-checks of your knowledge. Use the sample papers to check the areas that need rehearsal. Not to guarantee that a good sample paper result automatically will give you a good exam result.
Enjoy your studying.